Privacy Policy

This policy applies to keywebnet.de and all subdomains. Language: English. Governing law: GDPR / German law.

1. Controller

The controller responsible for processing your personal data is:

2. Data We Collect

2.1 Contact & Order Forms

When you submit an order or contact request we collect: name, company name, email address, country, selected plan, and any message you provide. This data is used solely to process your request and deliver the service.

2.2 Server Access Logs

Our web servers automatically record: IP address, browser type, referring URL, pages visited, and timestamp. Logs are retained for 14 days and used exclusively for security and technical diagnostics.

2.3 Account & Billing Data

Once a service contract is established we process: contact details, company and tax information, and payment records necessary for invoicing. This data is retained for the duration of the contract plus 10 years in accordance with German commercial law (§ 257 HGB).

2.4 Service Telemetry

We collect anonymous uptime and availability metrics from the infrastructure we operate on your behalf. These metrics contain no personal data.

3. Legal Basis (GDPR Art. 6)

• Art. 6(1)(b) — processing necessary for the performance of a contract (order fulfilment, service delivery, billing).
• Art. 6(1)(c) — compliance with a legal obligation (tax and commercial record-keeping).
• Art. 6(1)(f) — legitimate interests (server security, fraud prevention, improving service reliability).

4. Data Sharing

We do not sell your personal data. We share data only with:

• Payment processor — solely to process transactions (subject to their own GDPR-compliant privacy policy).
• Data center operators — physical hosting partners located within the EU/EEA.
• Authorities — if required by applicable law.

All processors are bound by data processing agreements (DPA) compliant with GDPR Art. 28.

5. International Transfers

All data processing and storage takes place within the European Union. We do not transfer personal data to third countries.

6. Cookies

This website uses only technically necessary cookies required for session management. No tracking, advertising, or analytics cookies are set without explicit consent. You can disable cookies in your browser at any time; doing so will not affect your ability to view the site.

7. Your Rights

Under GDPR you have the right to:

• Access (Art. 15) — obtain confirmation whether we process your data and receive a copy.
• Rectification (Art. 16) — correct inaccurate or incomplete data.
• Erasure (Art. 17) — request deletion where no legal retention obligation applies.
• Restriction (Art. 18) — limit processing in certain circumstances.
• Portability (Art. 20) — receive your data in a structured, machine-readable format.
• Objection (Art. 21) — object to processing based on legitimate interests.

To exercise any of these rights, contact us at privacy@keywebnet.de. We will respond within 30 days.

8. Supervisory Authority

You have the right to lodge a complaint with the competent data protection supervisory authority. The authority responsible for our registered office is:

9. Data Security

We implement appropriate technical and organisational measures (TOM) to protect your data against unauthorised access, loss or destruction. All data in transit is encrypted via TLS 1.3. Access to personal data is restricted to personnel who require it for their duties.

10. Changes to This Policy

We may update this policy to reflect changes in law or our practices. The current version is always available at this URL. Material changes will be communicated to active customers by email.